Refund policy

Returns & Refunds Policy

We hope you love our products as much we do, but if you aren't thrilled with your purchase we will be happy to assist you any way we can.

Returns:

Returns are applicable only under the following circumstances:

  • If you receive a product that is damaged or may have been damaged in transit, you need to notify us via email within 24 hours of receipt of the order. Please attach a video proof of the unboxing of the product ordered for us to process the return request.
  • If you receive a product that is different from what you had ordered, you need to notify us via email within 24 hours of receipt of your order, along with photo proof.
  • To be eligible for a return, your item must be in unused condition. Returns will not be accepted if the seal is broken, the product has been used, or it has been tampered with.
  • Returns are not applicable on discounted or sale items.


Refunds:

All refunds will be processed only after internal quality checks. For any refund request, you must share the necessary proofs. Our Customer Service team will notify you once the refund request has been approved.

  • Sale/Discounted Items (If Applicable):
    Only regular priced items may be refunded. Unfortunately, items on sale/discount cannot be refunded or exchanged.
  • If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us.
  • All refunds will be processed to the original mode of payment only.
  • Planter's Choice is not liable to process any refund if the request is initiated after 5 days of delivery or if you fail to produce necessary proofs.

For any return or refund related queries, please reach out to us at:

planterschoicetea@gmail.com